FAQs

General

Where are you located?

- Our shop is located in Toronto, Canada, where all our products are 100% handmade with love.

How can I keep up-to-date on new products and latest trends?

- Follow and connect with us on Instagram and Facebook @pawart.crochet 

 

Shipping 

When will I receive my order?

- All of our products are made to order and will mostly be processed in 2-3 business days. Once your order has shipped, the delivery time will vary based on your location.

What is your shipping policy?

- We offer free standard shipping on orders with a subtotal over $80 to most cities.

 

Returns & Exchanges

How do I make a return or exchange?

- You can request a return or exchange within 14 days after receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at pawart.crochet@gmail.com.

  

Size & Measure

How do I find the right size for my pet?

- Please refer to our product page for more information. 

Do you offer sizes for miniature/large breed?

- Yes we do! Let us know your pet's size and we will design and make it for you.

What do I do if my pet is in between sizes?

- We recommend sizing up if your pet is between two sizes for a better/comfortable fit. 

 

Product Care

Can I dry clean?

- All of our products should be treated delicately and hand wash with cold or lukewarm water. Please make sure you read care & material section of the product you purchased.